FAQ

We sure do. While all international orders require a quote for shipping price estimates, we can ship your items pretty much anywhere there's an address. All we need to provide you with an estimate of your international shipping cost is three pieces of information:

The product (or products) you want to order
The quantity you need of each item
The full address you want to ship to

About the Trip Overseas
We use either EMS or DHL account to ship international orders, depending on which courier offers the best cost and transit times. As soon your items have been decorated and boxed up, they'll be ready to make the trip overseas!

In case of questions, remarks, tips or a new assignment during your shopping, please let me know through the form on the contact page! Please click the "contact us" at the end of the page.
Or you can directly send an e-mail to service@hxecltd.com

We have partnered with a number of reputable shipping companies for the destinations we service, including DHL, EMS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.

1. Please go to logistics website to check the newest shipping information.Because the web information update slow, sometimes does not display the informations, so please patience waiting for more some days.Thank you!

2: Sometimes shipping time have some delay,please contact us to extend the time of the goods, thank you for your understanding and patience waiting!

Here are the links to all the delivery companies we use so you can track your order:

DHL: http://www.dhl.com/en.html
EMS: https://www.11183.com.cn/

Recommend: http://www.17track.net/en/

We wish you a happy shopping experience here. If you would like to change the information of your order or cancel it, please contact our service with the mail: service@hxecltd.com. We will do our best to solve your problems.
If there is any need of exchange or return, please check return page. We, will do everything, in order to make your shopping as pleasant as possible, and wish ourselves that you at any time are fully content with the quality of our products. We apologize for any unsatisfy with the items and please let us know if you have any questions or concerns. 
On average, you will need to wait 4-10 days for shipping and transport.  To make any other arrangements, message the seller and/or check the tracking number for additional info. Before your order is shipped, We have to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Shipping Time + Processing Time

Processing speeds vary, but can take up to seven business days before an order is boxed and labeled by our shipping department. We strive to ship your items as quickly as possible and as a result, your order may arrive in separate packages. Once an order ships, the customer will receive an e-mail notification with their tracking information.

Shipping Time Method:

Standard Shipping: Region including United Kingdom Ireland, United States, Canada with 7-10 business days.

France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland with 7-15 business days.

Brazil, Russia, Italy, Argentina, Chile, Mexico with 20-25 business days.

All Other Countries with 7-25 business days.

Processing Time

1-3 business days(some products will take 5 business days).

  • flight
    envío rápido
  • card_giftcard
    precios especiales
  • credit_card
    Pago fácil
  • access_time
    30 días de vuelta